On-Site Technical Support

On-Site Technical Support

Our experts, at your plant, when you need them.

Chemicals and equipment only deliver results when they’re applied correctly. Expert Chem SERV’s field engineers and technicians work alongside your operations team at your site to make sure every treatment program, dosing system and analyzer performs as it should. From routine visits to emergency call-outs, we support plants across Iraq.

What We Do On Site

Chemical Program Implementation

  • Start-up and optimization of water treatment, production and process chemical programs
  • Dosing rate adjustment based on live system conditions
  • Field trials and performance evaluations of new chemicals

Routine Service Visits

  • Scheduled inspections of boiler, cooling, process and wastewater systems
  • On-site water and chemical testing with HACH portable instruments
  • Checks of corrosion coupons, deposit monitoring and inhibitor residuals
  • Clear visit reports with results, trends and recommended actions

Equipment Installation and Commissioning

  • Installation and commissioning of Baggi chemical injection pumps and dosing skids
  • Installation, calibration and verification of HACH online analyzers and laboratory instruments
  • Preventive maintenance and supply of genuine spare parts

Power Plant Support

  • Supervision of gas turbine compressor washing with Veolia CleanBlade™ GTC1000
  • Monitoring of boiler and steam-cycle chemistry during start-up, normal operation and shutdown
  • Support for demineralization plant and resin regeneration

Shutdown and Turnaround Support

  • Chemical cleaning, descaling and passivation of equipment
  • Protection of boilers and systems during lay-up (preservation while out of service)
  • Pre-commissioning cleaning and flushing of new systems

Emergency Troubleshooting

  • Rapid response to upsets such as foaming, fouling, corrosion, off-spec water and pump failures
  • Root-cause checks on site and immediate corrective action
  • Follow-up until the system is stable

On-Site Training

  • Hands-on training for operators and laboratory staff
  • Safe chemical handling, dosing and testing procedures

Support Options

  • Scheduled visits: weekly, monthly or quarterly visits tailored to your system
  • Resident engineer: a dedicated specialist based at your site for critical operations
  • Call-out service: fast response for troubleshooting and emergencies
  • Project support: for commissioning, shutdowns and turnarounds

Safety First

Our field team is trained in HSE procedures and follows your site safety rules, permit-to-work systems and PPE requirements. Safety and environmental responsibility are part of every visit, in line with our ISO 9001 and ISO 14001certifications.

Why Choose Our On-Site Support

  • Local team, fast response: based in Erbil with coverage across Iraq
  • Experienced specialists: backed by the scientific leadership of Dr. Gaylany and international field experience
  • One responsible partner: we supply the chemicals and equipment and support them on site
  • Data-driven results: every visit ends with measurable results and clear next steps

Need support at your site? Contact us to schedule a visit or discuss a service agreement.

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